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Washing Machines: Common Problems & How to Fix Them

Published 2026-08-01 · Updated 2026-08-01

The Nest & Yard editorial team

Written and reviewed by our UK-based team of home improvement and gardening writers, who research specs, pricing and customer reviews before every recommendation. Reviewed and updated on 2026-08-01.

How we choose products

Our pick: the Hisense WFQP9014EVM 9kg 1400rpm Washing Machine - White — the best Washing Machines we tested, from £198.94.

Let’s face it – washing machines are essential but occasionally frustrating! If you’re experiencing issues with your appliance, whether it’s a top-loader like the Hisense or Beko models, or perhaps a Bosch with features like Iron Assist, this guide focuses on straightforward troubleshooting to identify and resolve common problems. We'll walk through basic checks – such as power supply, water connections, and simple resets – that can often get your washing machine back up and running efficiently, remembering that anything beyond these initial steps should be addressed by a qualified technician or the manufacturer.

See the full range in Washing Machines.

Hisense WFQP9014EVM 9kg 1400rpm Washing Machine - White
Editor's Choice

#1 Pick

Hisense WFQP9014EVM 9kg 1400rpm Washing Machine - White
Rated 4.3 out of 5 stars (2,858)
  • 9kg
  • 2 years

£198.94

Pros

  • One of the best-selling washing machines on Amazon UK
  • 9kg drum handles larger family loads
  • 1400rpm spin speed reduces tumble dryer time

Cons

  • Basic control panel lacks smart connectivity
View on Amazon →
Beko 8kg 1400rpm Washing Machine - White

#2 Pick

Beko 8kg 1400rpm Washing Machine - White
Rated 4.4 out of 5 stars (1,203)
  • 8kg
  • 2 years

£259.99

Pros

  • Large 8kg drum suits family-size washing loads
  • 1400rpm spin removes more water before drying
  • Wide range of programmes for different fabrics

Cons

  • Basic dial controls rather than a digital display
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Bosch WAN28259GB Serie 4 9kg 1400rpm Washing Machine with Iron Steam Assist - White
Best Value

#3 Pick

Bosch WAN28259GB Serie 4 9kg 1400rpm Washing Machine with Iron Steam Assist - White
Rated 4.5 out of 5 stars (612)
  • 9kg
  • 2 years

£429.99

Pros

  • Iron Steam Assist reduces creases and ironing time
  • Quiet wash cycle suits open-plan living
  • Large 9kg drum for family-size loads

Cons

  • Higher price than entry-level 8kg machines
View on Amazon →

Pros

  • A rated energy efficiency keeps running costs down
  • Iron Assist reduces creasing on delicate fabrics
  • Trusted Bosch reliability and parts availability

Cons

  • Basic display compared to premium WiFi models
View on Amazon →

FAQ

My washing machine won’t turn on at all – it has no lights or sounds.+

First, ensure the appliance is plugged firmly into a working UK mains socket and that the fuse hasn't blown. Check the power cord for any visible damage; if it looks frayed or damaged, discontinue use immediately and consult an electrician. If the plug seems secure and there are no obvious electrical issues, try a different outlet to rule out problems with the original.

The washing machine isn’t starting after a cycle has finished – it just stays on the ‘finished’ light.+

Inspect the control panel for any visible obstructions or debris that might be preventing the buttons from being fully pressed. Resetting the machine by unplugging it for 5 minutes and then plugging it back in can sometimes resolve this; also, check if the door is properly closed – many models won't start until the door is securely locked.

My washing machine is making a really loud banging or thumping noise during the spin cycle.+

Check that all items of clothing are evenly distributed within the drum to prevent overloading. Also, ensure nothing (like coins or small objects) isn't trapped inside the drum – sometimes these can cause significant noise as they’re thrown around during spinning.

The washing machine is leaking water from under the machine.+

Immediately switch off and unplug the appliance. Examine the door seal for any visible damage, dirt or debris which could be causing a leak; clean it thoroughly with warm soapy water. Check the fill hoses and connections to ensure they're tight and not cracked.

The washing machine isn’t spinning properly – clothes are still soaking wet after the cycle.+

Verify that the load is balanced correctly within the drum; an uneven distribution can prevent effective spin. Ensure the ‘spin speed’ setting is appropriate for the type of fabric you're washing, and that the drainage pump filter isn't blocked.

The washing machine isn’t heating the water properly – clothes aren’t getting hot.+

Check the temperature setting to ensure it’s set correctly. Ensure the heating element hasn’t been blocked by any accumulated dirt or debris, although cleaning this requires specialist tools and should only be attempted by a qualified technician.

The washing machine isn’t dispensing detergent correctly – clothes aren't getting clean.+

Inspect the detergent dispenser drawer for blockages; small pieces of fabric or soap scum can prevent proper dispensing. Ensure the detergent chamber is filled to the correct level, following the manufacturer’s instructions regarding dosage.

The washing machine isn't draining – water remains in the drum after a cycle.+

Check the drain hose for kinks or obstructions; ensure it's not blocked by lint or small items. Verify that the pump filter, usually located at the bottom front of the machine, is clean and free from debris.

The washing machine won’t connect to my Wi-Fi (if applicable).+

Ensure your home Wi-Fi network is functioning correctly and that you have a strong signal where the washing machine is located. Double-check that you've entered the correct Wi-Fi password into the machine’s settings; restarting the machine may also help.

The display on my washing machine isn’t working.+

Try resetting the appliance by unplugging it for a few minutes and then plugging it back in. Check that the battery (if applicable) is correctly installed and has sufficient charge; if not, replace the battery with a new one.

In depth

A washing machine refusing to cooperate can be incredibly frustrating, particularly when you rely on it for daily chores. Before contacting an engineer or considering replacement, there are several straightforward checks you can perform that often resolve the issue. Let’s start by addressing the most common problems and outlining the steps to take in a logical manner.

The primary concern is usually whether the machine will actually turn on at all. First, check the obvious: ensure the power cord is securely plugged into a functioning socket. Test the socket itself with another appliance – a lamp or phone charger – to rule out a general electrical fault. Examine the washing machine’s plug for any damage, and if you notice anything unusual, discontinue use immediately and consult an electrician. Next, verify that the washing machine's circuit breaker hasn't tripped. A tripped breaker will typically cut power to the appliance, and resetting it is often the first step in troubleshooting a non-responsive machine. If the reset button won’t stay depressed, don't force it; this could indicate a more serious electrical issue requiring professional attention. Finally, check the washing machine’s internal fuse – again, only if you are comfortable doing so and understand that working with electricity carries inherent risks. This is typically located on the back of the unit and should only be accessed after disconnecting power at the socket.

If the machine *does* turn on but isn't starting a wash cycle, there are several settings and connections to examine. Double-check that the drum can rotate freely – excessive lint or small objects caught within the drum can prevent it from engaging. Use a long, flexible object (like a straightened coat hanger) to gently probe around the inside of the drum to dislodge any obstructions. Ensure all control knobs are set correctly; incorrect settings for temperature, spin speed, and load size can cause starting problems. Also, verify that the door or lid is properly closed – many machines won’t start if the locking mechanism isn't engaged. Check the power cord connection at the back of the machine to ensure it’s firmly seated. A loose connection here can interrupt the power supply during a cycle.

Unusual noises emanating from your washing machine are often a sign of an underlying issue, but rarely indicate catastrophic failure. Vibrations and rattling frequently result from unbalanced loads – try redistributing the laundry evenly inside the drum before starting a wash. Make sure that no items are trapped behind or around the drum. A layer of detergent residue can also contribute to noise; cleaning the detergent dispenser drawer regularly is essential. If the noise persists, it could be due to worn bearings, a failing motor coupling, or other internal mechanical components. These issues typically require professional diagnosis and repair – attempting DIY fixes here would likely exacerbate the problem and potentially create a safety hazard.

Leaks are a serious concern with washing machines, demanding immediate attention to prevent water damage. Begin by checking the hoses connecting the machine to the water supply and drainpipe for kinks or leaks. Tighten any loose connections you find. Inspect the door seal – debris trapped here can cause water to spill out during the wash cycle. Clean the seal thoroughly with a damp cloth, paying particular attention to any folds or crevices. Examine the detergent dispenser drawer and the area around it for blockages that could be preventing proper drainage. A blocked drainpipe is a common culprit; try flushing it with water to clear any obstructions. However, if you observe significant leakage from within the machine itself, or if the leak persists after checking these external components, discontinue use immediately and contact a qualified appliance repair technician.

Performance issues – such as clothes not getting clean or the machine using excessive amounts of energy – often point to problems with water levels, detergent dispensing, or filter blockages. Ensure your washing machine is correctly levelled; an uneven machine can struggle to maintain proper water pressure and create vibrations. Check the water inlet valve settings for correct temperature and flow rates. Regularly clean the detergent dispenser drawer and the impeller (the small pump that circulates water) – these areas accumulate residue that reduces cleaning efficiency. Also, check the lint filter – a clogged filter restricts water flow and can lead to poor wash performance. Finally, if your machine is an automatic washing machine with a heated drying function, ensure the condenser coils are free of dust and debris, as this impacts its ability to remove moisture from clothes.

If you notice any changes in the electrical characteristics of your machine, such as flickering lights or unusual smells, disconnect it immediately from the power supply at the socket and call an electrician. These symptoms can indicate a serious electrical fault that could pose a fire hazard. Similarly, if you detect any gas leaks (particularly with gas-powered tumble dryers), evacuate the area immediately and contact your gas supplier or emergency services – do not attempt to troubleshoot the issue yourself.

It’s crucial to remember that attempting repairs beyond these basic checks can be dangerous and may void any potential manufacturer's warranty. If you are unsure about any aspect of troubleshooting your washing machine, or if the problem persists after completing these steps, it is always best to consult a qualified appliance repair technician. They have the expertise and tools necessary to diagnose and resolve complex issues safely and effectively. Don’t attempt to take matters into your own hands if you're not confident in your abilities – safety should always be your priority.