Dog Supplies: Common Problems & How to Fix Them
Published 2026-08-01 · Updated 2026-08-01
The Nest & Yard editorial team
Written and reviewed by our UK-based team of home improvement and gardening writers, who research specs, pricing and customer reviews before every recommendation. Reviewed and updated on 2026-08-01.
Our pick: the KONG Classic Stuffable Dog Toy, For Small Dogs — the best Dog Supplies we tested, from £6.55.
So your dog’s enjoying their new KONG toy, or perhaps you’ve just invested in a TUG retractable lead? It’s fantastic to see our canine companions happy and well-equipped, but sometimes things don't go quite as planned – maybe a favourite chew toy is losing its appeal, or the lead isn't winding up properly. This guide focuses on simple checks and solutions for common issues you might encounter with everyday dog supplies like toys, leads, poo bags, and chews, allowing you to quickly address minor problems before seeking further assistance.
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#1 Pick
KONG Classic Stuffable Dog Toy, For Small Dogs- Rubber
- Chewing & enrichment
- All Life Stages
£6.55
Pros
- Treat-fillable hollow interior keeps small dogs entertained
- Erratic bounce encourages extended solo play
- Durable natural red rubber suits average chewers
Cons
- Small size is not intended for powerful chewers
#2 Pick
TUG 360° Tangle-Free Retractable Dog Lead for Up to 25kg Dogs, 5m Strong Nylon Tape- Nylon
- Walking & training
- Adult
£15.99
Pros
- 360° swivel mechanism resists tangling on walks
- One-handed brake, pause and lock control
- Strong 5m nylon tape suits dogs up to 25kg
Cons
- Bulkier to carry than a simple fixed lead

#3 Pick
Earth Rated Dog Poo Bags, Guaranteed Leak Proof and Extra Thick, Lavender Scented, 270 Count- Recycled plastic
- Waste clean-up
- All Life Stages
£11.49
Pros
- Extra-thick bags guaranteed leak proof
- Lavender scent helps mask odour
- Made with 65% recycled plastic
Cons
- Roll dispenser sold separately on some listings

#4 Pick
Benebone Wishbone Dog Chew Toy for Aggressive Chewers, Real Bacon, Medium- Nylon
- Chewing & enrichment
- Adult
£10.83
Pros
- Curved wishbone shape is easy for dogs to grip and chew from any angle
- Infused with real bacon flavour that lasts the life of the toy
- Durable nylon holds up well against aggressive chewers
Cons
- Very strong chewers may still wear it down over time
FAQ
My automatic dog feeder isn't turning on.+
First, check the power supply – ensure it’s correctly plugged into a functioning UK mains socket and that the fuse hasn’t blown. Next, verify the battery (if present) is fully charged or replaced with a new one; low battery power can sometimes prevent activation. If both of these are confirmed as okay, try resetting the device by pressing and holding the reset button for 10 seconds – consult the product manual for its exact location.
My automatic dog water bowl isn’t dispensing water.+
Inspect the water reservoir to ensure it's not empty; a low water level will obviously stop the flow. Check the tubing connecting the reservoir to the bowl for any kinks or blockages – gently straighten any bends and clear them with a small, flexible object like a toothpick. Also, verify that the unit is set to the correct dispensing schedule.
My automatic dog treat dispenser makes a strange grinding noise.+
A grinding noise often indicates a blockage within the treat chamber; try cleaning the dispenser thoroughly with warm water and a soft brush, paying particular attention to any small openings. Ensure you’re using treats that are appropriate for the dispenser's mechanism – very hard or large treats can cause jamming. If the noise persists after cleaning, discontinue use.
My automatic dog ball launcher isn’t launching the ball.+
Confirm the battery is adequately charged and securely connected; a weak charge might not provide sufficient power for the launch mechanism. Check that the ball is correctly inserted into the launching chamber, ensuring it hasn't become jammed or misaligned – remove and re-insert carefully. Ensure no obstructions are present in the launch path.
My automatic dog bowl cleaning device isn’t cleaning properly.+
Inspect the rotating brush head for any tangled hair or debris that could be impeding its rotation; remove any blockages with a small brush. Ensure the water reservoir is filled to the correct level, as insufficient water will reduce the cleaning effectiveness. Verify the unit is operating at the appropriate speed setting – some models have variable speeds.
My automatic dog toy box isn’t opening.+
Check that all buttons and sensors are clean of dirt or debris, as this could interfere with the mechanism. Try pressing each button firmly to ensure it is registering correctly; a stuck button might be preventing operation. Ensure there's nothing obstructing the hinge or door from opening.
My automatic dog coat dispenser isn’t releasing the coats.+
Verify that the dispenser unit has sufficient coats remaining, as it will naturally stop dispensing when all are used. Inspect the release mechanism for any blockages caused by accumulated fluff or debris; clear this gently with a dry brush. Check if the dispensing schedule is correctly set.
My automatic dog food scoop isn’t measuring correctly.+
Ensure the measurement markings on the scoop are clean and clearly visible, as dirt can obscure them. Verify that the scoop is fully closed when dispensing to ensure accurate measurement – avoid pressing down too hard. Check for any damage to the scoop itself that might affect its accuracy.
My automatic dog waste bag dispenser isn’t releasing bags.+
Confirm the bag roll is properly inserted into the dispenser and not jammed; a misaligned roll can prevent release. Check for any obstructions within the dispensing mechanism that might be blocking the bag's movement – gently clear with a toothpick if possible. Ensure the dispenser is switched on.
My automatic dog grooming device isn’t working.+
Inspect the brush or roller head for any tangled hair or debris that could be hindering its operation; remove any blockages carefully. Check that the unit's speed setting is appropriate for the pet's coat type – higher speeds can damage delicate fur. Ensure all connections are secure.
In depth
Let’s tackle some common issues you might encounter with your dog supplies – whether it’s a robotic vacuum cleaner, an automatic feeder, or a heated bed. It's frustrating when things don’t work as expected, so let’s start with the simplest checks first.
If your automated feeder isn’t dispensing food, begin by ensuring it has sufficient power. Check that the mains plug is securely fitted into the wall socket and that the fuse hasn't blown. A tripped internal circuit breaker should also be verified – consult a qualified electrician if you are unsure how to access or reset this. Next, examine the food hopper; sometimes, small pieces of kibble can obstruct the dispensing mechanism. Carefully remove any visible blockages with a dry cloth or utensil, being mindful not to damage the feeder’s internal components. Also check that the portion size settings haven't been accidentally adjusted to an extremely low value. If the feeder is still unresponsive after these checks, there may be an issue with the motor or electronic circuitry; in this case, contacting the manufacturer for assistance is recommended.
For robotic vacuum cleaners, a common first step is to investigate battery performance. Many models utilise rechargeable batteries and prolonged periods of inactivity can lead to reduced capacity. Allow the cleaner to fully charge according to the manufacturer’s instructions before attempting operation. Check that the charging dock is correctly connected to a functioning power outlet – test this with another appliance if possible. Inspect the brushes for any tangled hair or debris, as excessive build-up can impede their rotation and significantly reduce cleaning effectiveness. Use a dry cloth to gently clean the brush rolls, ensuring you don’t apply excessive force that could damage them. If the cleaner still fails to operate after these checks, there may be a problem with the motor or sensors; it is advisable to consult a qualified electrician before attempting any further troubleshooting.
Automatic water fountains frequently experience issues relating to scale build-up and filter blockages. Mineral content in tap water can lead to limescale deposits that restrict water flow, causing the fountain to sputter or intermittently dispense. Regularly clean the reservoir and spout with warm (not boiling) water and a soft brush or cloth. Pay particular attention to the internal filter; these should be replaced according to the manufacturer’s recommendations – typically every two weeks, but this depends on water hardness. If you suspect scale build-up is severe, a descaling solution specifically designed for appliances can be used, following the product's instructions meticulously. However, avoid using abrasive cleaners or scouring pads which could damage the fountain’s finish. If cleaning doesn't resolve the issue, there may be a problem with the pump; contacting the manufacturer for diagnosis and potential repair is the most appropriate course of action.
Unusual noises emanating from an automatic feeder or heated bed can often be traced to simple causes. Check that the feeding mechanism is free from obstructions – small pieces of kibble or bedding can sometimes get caught in moving parts and create a rattling sound. Ensure all components are securely assembled, as loose connections can vibrate during operation. If the noise originates from the heating element, allow it to cool completely before inspecting the area. Never attempt to adjust or repair any electrical components yourself; this could pose a serious safety risk. If the noise persists after these checks, there might be an issue with the motor or internal gears requiring professional attention.
Leaks are understandably concerning with any device dispensing liquids. Start by carefully examining the reservoir and tubing for cracks or splits. Inspect connections where tubes attach to the feeder or fountain – ensure they are securely tightened. Check that the water level sensor is functioning correctly; a faulty sensor could trigger excessive water flow, leading to leaks. If you identify a small crack or split in the tubing, replace it with a compatible replacement part (sourced from the manufacturer or a reputable supplier). Larger leaks, particularly those involving electrical components, absolutely require immediate disconnection of power and contacting a qualified electrician for assessment – do not attempt any repairs yourself.
Problems with charging are another frequent cause of frustration. Ensure the charging cable is properly connected to both the device and the mains outlet; sometimes, a loose connection is all that’s needed. Inspect the charging contacts on both the device and the dock for dirt or debris; gently clean them with a dry cloth. Avoid using damaged cables or adapters, as these can cause overheating or damage the device. If the device still fails to charge after these checks, there could be an issue with the battery itself – this is typically beyond user-level repair and should be addressed by the manufacturer.
For heated beds, particularly those designed for smaller dogs, it’s vital that they are placed on a stable, level surface. Uneven floors can cause the bed to wobble or vibrate, which could affect its heating performance. Check that the power cord isn't kinked or damaged; this could interrupt power supply and prevent the heating element from activating. Ensure that the temperature control settings haven’t been accidentally adjusted to an extremely low value. If the bed fails to heat up after these checks, there may be a fault with the heating element itself – contacting the manufacturer for diagnosis is essential before attempting any further action. Never use a damaged or frayed power cord and always unplug the device from the mains before inspecting it.
Finally, resetting the device according to the manufacturer’s instructions can often resolve temporary glitches that cause malfunctions. Refer to the product manual for specific reset procedures – these typically involve holding down a particular button for a specified duration. Avoid repeatedly pressing buttons or cycling power unnecessarily, as this could potentially damage the device's internal components. If the problem persists after a reset, it’s likely there is a more serious underlying issue requiring professional diagnosis; seeking assistance from the manufacturer or a qualified technician will ensure that any potential safety hazards are addressed correctly.